Life has a way of throwing unexpected challenges our way, but organizations like Ronald McDonald House (RMH) restore our faith in humanity. Recently, my family experienced firsthand the support and comfort that RMH provides during some of life’s most difficult moments.

A few months ago, my stepson Charlie had a gallbladder attack that sent us rushing to McMaster Hospital in Hamilton. After many hours of waiting, we learned that Charlie would need surgery, but it would be a few days before it could be scheduled. This all happened on a Thursday. With other children at home, we had to divide our responsibilities. My spouse, Paula, stayed with Charlie at the hospital while I took care of things at home.

When I visited the hospital to give Paula a break, I could see how stressed and exhausted she was. The nurses suggested we contact the Ronald McDonald House to see if they had any available rooms. While I had heard of RMH, I wasn’t sure what it entailed or what to expect. That first night, Paula tried to rest in a section of the hospital that was far from ideal for sleeping — it was the only bed available. The next day, I found her even more drained and frustrated.

Then, on Saturday afternoon, we received the news that a room was available for us at Ronald McDonald House. After spending $100 on parking, we made the short two-minute drive to the facility. From the moment we arrived, we were welcomed with warmth and kindness. The staff was incredibly gracious and supportive.

At that point, I still didn’t fully understand what RMH offered. They showed us to our room, which was spacious, quiet, and comfortable — a true home away from home. They explained that meals were included — both dinner and breakfast — and served at designated times. If we couldn’t make it, they’d set food aside for us. The tour continued: we were shown our designated fridge space, the large kitchen where guests could prepare and store meals, and the playroom with a pool table, video consoles, and lounge areas. There was even a theater that showed movies with popcorn at night. It felt like a luxury hotel, but more importantly, it provided a sense of humanity and comfort to families navigating incredibly difficult situations.  For Paula and I, it was important to be close where we knew Charlie was close by and we could rest and go check on him at any time.  

In addition to all these amenities, they also offered massage chairs and organized activities during certain hours. Having a safe, comfortable place to retreat to within walking distance of the hospital meant that Paula and I could rest, recharge, and take care of ourselves, so we could focus on supporting Charlie. Free parking, clean laundry facilities, and a caring, empathetic staff made a world of difference.

Charlie eventually had his surgery on Sunday, and Paula was able to return home on Monday. But just a week later, complications led to another hospital stay, and she returned to RMH for another three nights. This time, we called ahead, and since we were already registered, they took us in immediately. The relief we felt knowing we had a refuge was overwhelming.  This time it was even more important as Paula heard some possibilities of outcomes that could come from the  complications that no parent would ever want to hear.  There was so much emotion and fear, but knowing there was a support system that took care of many of the little things that add up to big things made a huge difference.  Energy could be focused where it mattered.  Charlie kept hearing from our discussion how amazing the RMH was that we made a deal that he would get to visit when he got out.  He finally got out, we showed him the place and he wanted to stay the night because it looked fun to him.  We went home, but he did get to have the delicious cookies that they provided.  

One of the most humbling things we experienced at RMH was hearing the stories of other families. Some families stay there for months, making it their temporary home while their child struggles for survival in the hospital. It’s difficult to imagine what these families would do without this incredible facility. The comfort and support RMH provides are invaluable, and I’m forever grateful for its existence.

As a Rotarian, I’m proud to support such an important cause. The work and mission of Ronald McDonald House are made possible by generous donations and the selfless time of volunteers. Without this support, RMH wouldn’t be able to continue its essential work. The organization gives hope and relief to countless families, and I am proud to be a cheerleader for it.

Charlie is doing well now, and thanks to the support of Ronald McDonald House, we were able to maintain our sanity and well-being during a challenging time. This place has truly given me hope, and I’ll be forever grateful.

Sincerely, 

Jason Lalonde and Paula Abbott